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FAQs 🔍

You may go to our Frequently Asked Questions to speed up your process and find the answers you need there without waiting in line. 

Email Us 💌

We’re welcome to receive any questions, comments, concerns and inquiries from you. Response times may vary depending on email volume, but we are working to address your concerns with urgency. Just send us an email, our support team will get back to you 24/7 from Monday to Friday.

Feel free to contact our support team via our email at support@familypanda.co.  

Or simply click the ‘Support’ button in the bottom right corner to send your questions or requests form to our support team. We will reply asap.

✔ If you have ordered, kindly include your order number, the email address used when placing the order besides your inquiry so that we can assist you quicker.

✘ If you don’t have any orders, kindly include the product’s name with your detailed questions for faster support.

About Your Order

You can go to Track Your Order to see the current status of your order or go to  Order Modification/ Order Cancelation to make changes or cancel your order.

About Our Policy

Get to know our policy to avoid any unwanted mistakes and misunderstandings when ordering from us. See our Refund & Return Policy and Processing & Shipping Policy for further details.